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Interview with Sue Ellen Christian – “Journalism is far from being dead”

Sue Ellen Christian, the author of Overcoming Bias and one of three recipients of the 2016 Michigan Professor of the Year award, is interviewed in Encore Magazine and talks about how teaching and journalism have changed over the years.

Sometimes Stories Fit the Stereotypes

by Sue Ellen Christian

Several months ago, Kalamazoo, Michigan, where I teach, became the latest in the awful and growing list of American cities that have experienced mass shootings. Two days after the February 20th shootings, editors at the Chicago Tribune asked me to write an opinion column about the incident in which random shootings by one man killed six people and critically wounded two others.

The shooter worked his way, literally, through the area streets as an Uber driver, conducting his spontaneous killings between rides. Murder charges have since been filed in the case, and Jason Brian Dalton, 45, of nearby Cooper Township, has been ruled competent to stand trial.

After the shooting, news outlets were looking for something fresh, something that would move the story beyond the local and put the crime, the nation’s 42nd mass shooting in 2016 alone, into national perspective. My book, Overcoming Bias, repeatedly emphasizes the importance of reporting new or underrepresented perspectives on people and events. The book cautions journalists to avoid the easy narrative, the “story that writes itself,” because such stories tend to be loaded with stereotypical characters and plot points. But, whether due to my own blind spots because the incident hit so close to home or because, simply and terribly, this is a story that plays out again and again with only slight variances, I found myself defying my own advice.

I tried three versions of the piece and all felt either too local or too expected: Can’t believe it happened here. Can’t believe how easy it is to get guns and how hard it is to keep citizens safe from them. Can’t believe things are back to normal just days after this tragedy. Even using the word “tragedy” felt cliché.

Now, three months after struggling to write that column that I never did finish (one editor called it “too Kalamazoo-centric”), I think the problem is that there isn’t much new to say about the shootings that regularly replay through U.S. cities. The details of each are different, of course, but often so much of the narrative is consistent: anti-social male, usually white; unsuspecting family, friends and neighbors; easy access to and comfort with firearms; unsuspecting victims; baffled community that then races to protect itself, too late.

Maybe some stories, this being among the worst kind, fit the stereotypes.

Quick Take: Another Example of the Confirmation Bias

by Sue Ellen Christian

This Nieman Storyboard piece is another take on bad journalism due to the confirmation bias. It includes the idea that editors may also suffer from confirmation bias. Sometimes they stick to the original story idea (often their own) at all costs.

Using the 360-degree video metaphor to guide reporting

by Sue Ellen Christian

The latest storytelling tool for journalists is 360-degree video. The medium allows a viewer to see all sides of a story, literally. The aptness of this metaphor for “Overcoming Bias” is too good to let pass without a brief reflection.

In November 2015, The New York Times made a virtual reality (VR) news splash with its documentary entitled “The Displaced,” about children driven from their homes due to war and persecution. Home subscribers like me received a free Google cardboard viewer with their paper that day.

More than a year earlier, in 2014, The Des Moines Register (with Gannett Digital) became the first mainstream news organization in the U.S. to use the technique of 360-degree video in its “Harvest of Change” series, which examined how Iowa farm families were dealing with demographic, economic and technological changes in America.

My capstone reporting class has begun to use the RICOH Theta 360-degree camera to shoot a series we’re calling “Work a Minute in Their Shoes.” It’s capturing 60 seconds of spherical video of various Kalamazoo workers on the job. What we are discovering is that only certain types of stories lend themselves to this form of immersive presentation. Breaking news of a public protest, for example, is a perfect event for this form of video, because there are many people to record from many vantage points. But a profile of a baker at work making bread in the early morning requires the camera to stay on her and follow her around the otherwise desolate bakery. In short, not all events require that you literally see all sides of the story.

This realization got me thinking about the bias of professional newsgathering to seek out both sides of the story. Sometimes, there isn’t a legitimate “other” point of view. For example, some partisan outlets still insist that President Obama is not legitimately a U.S. citizen. This question has been long settled by factual evidence in the form of Obama’s birth certificate. But the so-called “birthers movement” continues to champion its non-factual side of the story. Does that mean a reporter must trot it out each time he writes about Obama’s family background and/or ethnic origins?

In other instances, the story at hand is truly worth a 360-degree look. It may go beyond just two sides of the story, with multiple perspectives to capture. Chapter 5 of Overcoming Bias, Understanding Culture, Understanding Sources, discusses how social groups serve as lenses for looking at the world. Covering cultures different than one’s own requires a grasp of that culture’s history and customs, the context in which news events are considered because of the culture, and the unique perspectives of members within the culture.

Were we able to bust through the snowglobe effect of VR, were we able to bust through the artificial ceiling created by the camera’s many lenses, we would find yet more versions of truth that are influenced by culture, from religion to geography to language to income.

Immersive video has been called the future of journalistic storytelling. I hope journalists of every medium will keep this wonderful metaphor of capturing many perspectives at the fore of their thinking.

Beyond “Filter Bubbles:” Broadening the Scope of Journalism

by Sue Ellen Christian

Journalists’ jobs have become more critical in the online age for many reasons – for curation, verification, and also for magnification. Let me explain.

The most powerful websites online are tailoring their responses to individual users to reflect back what they think those users are most interested in. The days of news outlets telling news consumers what they need to know, as opposed to what they want to know, are well over and have been for some time, thanks to digitalization and the power of the search engine and clicking away from one outlet to another, all for free.

The upshot, however, is that audience members continue to access an increasingly myopic view of the world and its issues, ideas, crises and celebrations. Internet users aren’t getting the full picture of the world via the Internet because the picture is being cropped by the users themselves, albeit inadvertently. Eli Pariser, online activist and thinker, calls the phenomenon a “filter bubble.”

In an interview with Salon’s Lynn Parramore and in his own TED talk, Pariser explains the dangers of how the Web connects us back to ourselves via personalized search results based on our interests. The danger of this is that we never see a version of the world other than the one we already know and presumably, love – we are never challenged to put our attention anywhere other than where we’ve already been.

As Pariser said in his Salon interview, “What it’s looking like increasingly is that the Web is connecting us back to ourselves. There’s a looping going on where if you have an interest, you’re going to learn a lot about that interest. But you’re not going to learn about the very next thing over. And you certainly won’t learn about the opposite view. If you have a political position, you’re not going to learn about the other one.”

In this environment, algorithm-free information sources such as Twitter become all the more essential. “Twitter feeds which are not determined by an opaque corporate algorithms (sic) but my own choices” is how author Zeynep Tufekci put it when writing about the importance of Twitter for calling attention to the Ferguson shooting of Michael Brown, an 18-year-old African-American male, fatally shot by a white Ferguson police officer in 2014.

The phenomenon of “filter bubbles” requires that journalists do more to turn audience attention to the little-seen and little-noticed stories of the world. In Chapter 6 of Overcoming Bias, I discuss how journalism has an ethics of attention and urge news reporters to mind their attentional blind spots to keep coverage innovative, interesting and relevant.

To continue to broaden your scope of the world and what is being done in terms of news storytelling and how and why, visit these two innovative sites:
http://www.storybench.org/vision/ and https://medium.com/message.

Confirmation Bias Strikes Again, and Painfully

by Sue Ellen Christian

The Rolling Stone story “A Rape on Campus,” about an alleged gang rape at the University of Virginia’s Phi Kappa Psi fraternity house, is another journalistic example of confirmation bias at work. This piece offers much to discuss in a classroom regarding ethical and reporting errors.

The people involved in the story – reporter Sabrina Rubin Erdely, the fact checker, and the editors – dismissed important reporting steps, apparently because the story was just too good to challenge. Later, at the request of Rolling Stone, a team led by Steve Coll, a former Pulitzer Prize-winning reporter and now dean of the Columbia School of Journalism, undertook an analysis of the reporting and editing missteps.

Al Tompkins of Poynter wrote that confirmation bias seems to have been a factor in this story. “Erdely believed the university was obstructing justice. She felt she had been blocked. Like many other universities, UVA had a flawed record of managing sexual assault cases. Jackie’s experience seemed to confirm this larger pattern. Her story seemed well established on campus, repeated and accepted.”

Chapter 7 of Overcoming Bias includes a list of what reporters succumbing to the confirmation bias might do. Here, I apply the list to the reporting on the U-V case as explained by the Columbia report:

Confirmation bias will cause a reporter to remember information that confirms the hypothesis or story angle better than he/she remembers information that disconfirms it.

Erdely didn’t do enough reporting in order to find information that disconfirmed her angle. But it is important to remember that sources also have this cognitive bias – they remember best the information that fits into their mental picture of how things were supposed to play out or how they wanted them to play out. So reporters should seek corroboration with sources’ memories of events.

We all remember selectively and in a biased way, so plan for that.

Confirmation bias causes reporters to seek out only sources that they believe will support the hypothesis.

Erdely was concerned about protecting her primary source, Jackie, so she did not vigorously pursue the sources that may have countered Jackie’s version of events – specifically, the alleged perpetrators. The alleged ringleader, “Drew,” whom Jackie said invited her to the fraternity party, for example, was a critical source to actually interview and name (the story used a pseudonym).

As Poynter’s Tompkins rightly noted, reporting on sensitive topics doesn’t mean that source accounts shouldn’t be fully vetted. Tompkins wrote, “Don’t let sensitivity stop the reporting in rape cases.”

Confirmation bias causes reporters to treat sources critical of the hypothesis in an aggressive or argumentative way.

In this case, the aggression was passive: When seeking comment from the Phi Kappa Psi fraternity, Erdely didn’t fully disclose to her source the details of what she would write about them. The fraternity didn’t have enough information to fully respond to the story she was writing. Additionally, the three friends quoted in the story were not contacted by Erdely, who relied on Jackie’s account of their unsupportive responses to her attack.

Confirmation bias causes reporters to interpret unanswered questions in a way that infers hypothesis confirmation.

When Erdely asked Jackie to give her Drew’s last name and perhaps a way to contact him, Jackie became upset, according to Erdely. Rather than considering whether or not this reaction might be hiding a nonexistent aggressor, Erdely took it as in keeping with the emotions expected of a victim.

The Rolling Stone story presents the fraternity members as planning and conspiring to execute the attack: Seven men waiting in a dark room to which Jackie was led by her date. That, noted Washington Post’s Erik Wemple, was an unanswered question of enormous magnitude: “If this allegation alone hadn’t triggered an all-out scramble at Rolling Stone for more corroboration, nothing would have . . . The ‘grooming’ anecdote indicates not only that Erdely believed whatever diabolical things about these frat guys [that were] told her, she wanted to believe them.”

Confirmation bias causes reporters to give the comments of sources supporting the hypothesis more emphasis, space or more prominence in a story.

Jackie’s account of the attack is all readers know. Corroborating evidence such as a police report, hospital documentation or documents from a university investigation (or lack of any of these) are not part of the story. Jackie is the prominent voice throughout.

Confirmation bias causes reporters to evaluate sources and information confirming the hypothesis less critically.

Sean Woods, the principle editor on the story, was quoted in the Columbia report as saying: “Ultimately, we were too deferential to our rape victim; we honored too many of her requests in our reporting,” Woods said. “We should have been much tougher, and in not doing that, we maybe did her a disservice.”

Erdely told the Columbia Journalism School team that, “If this story was going to be about Jackie, I can’t think of many things that we would have been able to do differently. … Maybe the discussion should not have been so much about how to accommodate her but should have been about whether she would be in this story at all.”

Confirmation bias causes reporters to regard disconfirming information as unusual, superficial or of poor quality.

Jackie didn’t produce the bloodstained red dress she said she had worn on the night she said she was attacked. The messages that Erdely left at the number that Jackie gave her to reach her mother received no response. Those are just two examples of information that was missing that should have signaled a problem to the Rolling Stone reporter and her editors.

Perhaps the best lessons out of this failed piece, which raises real concerns about its consequences on the willingness of rape victims to publicly share their stories, are the classroom lessons. Let’s hope that by reviewing the missteps in this reporting, all future such missteps remain purely academic.

What’s Holding Digital News Back?

Author Sue Ellen Christian recently wrote an article for Zeteo about a gap in the quality of Web-based journalism. In her article, she notes that good journalism is harder to find in the digital age because money flows from posts that attract page views, which are often written to induce excitement rather than to report important information. Read the full article here.

Interviewing third parties: New research shows how a conflict gets embellished and distorted with each retelling

A shooting happens in a neighborhood. Many things happen right after that initial event, including an adult version of the child’s game of telephone―the happening gets told and retold, and the retelling gets retold.

At some point in this oral storytelling cycle, a journalist arrives and starts interviewing witnesses.

While the journalist tries hard to get as close to the eyewitnesses of the shooting as he or she can, direct access is not always possible. And, as new research suggests, and as good journalists know, once the actual facts have been whispered around the neighborhood, they are likely to emerge quite different from the original version.

Researchers call this phenomenon “third party contagion.” A study by Tiane L. Lee, Michele J. Gelfand and Yoshihisa Kashima documented “the role played by third party observers as drivers of conflict escalation through their biased communication.” Put more simply: People who have nothing directly to do with a conflict―in my hypothetical, the shooting―often muddy everyone’s understanding of the event by describing what happened in loaded terms. They offer evaluations not based on facts. Utter judgments that suit their purposes. Apply moral dimensions that aren’t there in the first place. And, of course, assign cause.

In the Lee et al. study using about 200 undergraduates, the first person in a four-person chain learned about a made-up conflict between two groups. (The original version of the conflict assigned equal fault to the disputing parties.) The first person then retold the narrative by typing up what he or she remembered about the event, and that version was passed along to the next participant in the chain. In the end, participants completed a survey about the conflict and its involved parties.

The results? “Partisan spectators to others’ disputes not only become involved in, but escalate, the dispute to a multitude of others,” states the resulting article, “The serial reproduction of conflict: Third parties escalate conflict through communication biases,” in the Journal of Experimental Social Psychology (vol. 54, Sept. 2014).

Even people without direct experience in a conflict tend to fuel the conflict by framing it in a morally biased way, giving causes for the conflict, providing judgments of the disputing parties, and seeking revenge. They finesse the tale to fit their purposes. Everyone seeks to add his or her two cents’ worth to the tale.

The researchers sum up their findings this way: “Using the serial reproduction method, we demonstrate the role of third parties’ communication biases in conflict escalation, revealing that successive generations of partisan observers share and reproduce conflict narratives that become increasingly biased in their moral framing, attributions for the conflict, evaluations of the disputing parties, and quest for revenge. Despite equal fault between the disputing parties at the beginning, these communication biases increased, rather than subsided, with each iteration throughout communication chains, cumulating in distortions and group biases far above and beyond initial ingroup favoritism.” (See Chapter 5, “Understanding Culture, Understanding Sources,” of Overcoming Bias for more on how ingroup favoritism influences interviewing.)

Why do people do this? The research suggests that people pass along distorted information because they want to create a common narrative, “a collective identity.”

Journalists, beware. Such striving for a “shared reality” involves more imagination and opinion than fact.



Four Thought-Provoking Links on Race, Sizing up Sources, Covering the “Other” of Ebola, and Understanding Gender and Identity

The following links to four recent news stories may get you angry, irritated, interested or intrigued about the way you think and how that comes through in the journalism you commit. You can take a quick dip or a long soak in any of these pieces. Jump in.

1.  Excellent journalism often comes down to a combination of education, context and perspective (see Chapter 5, “Understanding Culture, Understanding Sources” of Overcoming Bias). This discussion on the PBS News Hour, with Gwen Ifill, is interesting in the way it highlights issues of the U.S. judicial system and its workings (knowledge) and public response (perspectives) to the event of Michael Brown’s death in Ferguson, Missouri (context).  Here’s what PBS had to say about the piece: “How does race affect justice and how it’s applied in America? The death of Michael Brown has prompted fresh debate on that question. Gwen Ifill speaks with Carroll Doherty of Pew Research Center, Judith Browne Dianis of the Advancement Project and journalist Isabel Wilkerson about the way young protesters have mobilized after Ferguson and what that says about the future.”

2.  Chapters 3 and 4 of Overcoming Bias emphasize the formation of schemas and stereotypes and how those influence how we encounter sources and events. Watching this TED talk and then talking about it in class can be an engaging way to launch a broader discussion about social markers. As journalists, we often need to size up sources quickly; the ability to do so is useful and sometimes essential. This “sizing up” may mean we rely on the first available indicators: appearance and titles, be they formal or social/cultural. These superficial indicators might then lead to assumptions that infiltrate our questions and ability to listen openly.

3. Chapter 7 in Overcoming Bias highlights decision making in the story process. Watch the first two minutes of this FAIR TV spot on Ebola coverage (the rest of the video looks at the war in Iraq and climate change). It casts a bright light on decisions made by at least one U.S. news outlet on how to report on a distinctly non-American problem. It’s not hard to grasp at least some of what was left out by this particular story frame.

4. If you enjoyed the assessment tools in the Appendix of Overcoming Bias, then you will likely find the questions on the Who Makes the News site worth your time as you begin assessing your biases about gender. As in all such mini-evaluations, the value is not in conclusive assessment but in getting us thinking and talking about how we view gender and how that seeps into our writing and news coverage. It is written for practicing journalists; that is, the questions deal with decisions made in news stories you’ve actually done.

Twitter and the News Media in Ferguson

Images of people unwittingly in the news can quickly come to serve as a form of shorthand for their character, accurately or not.

Given the single-screen limit of many online news stories and the short attention span of news consumers, a photograph can quickly shape the tone of a news profile. The #IfIWereGunnedDown trend on Twitter apparently forced the news media to rethink their choice of images of 18-year-old Michael Brown, the victim in the police shooting in Ferguson in August.

I wrote about this phenomenon in more depth in an article in Zeteo: The Journal of Interdisciplinary Writing. I invite you to click on the link and read the entire article, co-authored with Marquette University’s Herbert Lowe, a past president of the National Association of Black Journalists, in which we explore the ways that Twitter and the news media influenced one another in contributing to as well as detracting from balanced and unbiased depictions of the events in Ferguson.

We write: “In this digital news age, when mainstream media editorial staffs awake to a story such as the Brown case, the coverage basics are fairly predictable: An image of the dead teenager is pulled from a social media site. (In an era of endless selfies, the images certainly are out there.) The news subject is branded. Think of Trayvon Martin in his hoodie . . .”



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